RESUME

Customer Service Representative - Nearsol Philippines, Inc.

2022–2025 - (Work From Home)

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• Respond to customer inquiries, resolve complaints, and assist with claim processing with professionalism and care.

• Maintain accurate records of customer interactions to ensure high quality service and satisfaction.

• Provide customers with detailed product information and support as needed.

• Handle all responsibilities as a representative of the Protection Plan team with a focus on customer satisfaction.

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Customer Care Rep 1  - Startek Philippines Inc.

​2016–2022

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Customer Care Rep 1 – Mobile Account

• Process device activations, port-in requests, and plan upgrades.

• Handle issues related to returns, replacements, credits, and refunds.

Customer Care Rep 1 – Retail Account

• Educate and inform customers about product prices and details.

• Handle issues related to returns, replacements, and refunds.

• Track and place orders on behalf of customers.

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Billing Representative – Cable/Internet/Voice

• Responsible for managing customer accounts, processing payments, and resolving billing issues related to these services.

• To maintain meticulous records of all financial transactions and communicate effectively with customers to ensure their satisfaction.

• Responsible for maintaining accurate customer records and ensuring that all billing information is up-to-date.

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TSR Tier 1 - Cable/Internet/Voice

• To perform technical support on all core products including, but not limited to Cable, residential HSI and Digital Phone.

• To troubleshoot subscriber calls for all Video Residential Customers, High Speed Internet and Digital Phone Customers.

• Save customers from disconnecting services whenever possible

• Responds to customers complaints in a professional manner, attempt to resolved complaints successfully in accordance with established guidelines.

 

Customer Service Representative - PCCW

October 2015 – January 2016

• Process returns, replacement and refund.

• Track orders, processing payments and assisting product warranty claims.

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Cashier - Shell Gas Station / Western Union

2011–2013

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• Responsible for maintaining positive impressions, warmly greeting customers, processing transactions with accuracy and efficiency, handling cash, cheques and credit card payments, and providing exceptional customer service.

• Calculate the cost of products or services.

• Maintain adequate change denominations in the cash drawer and request additional change. Reconcile cash drawers and sales receipts

• Answer customer questions about products or services.

• Report issues with equipment and responsible for store inventories. 

• Compiling a comprehensive list of all the necessary products to be stocked. 

• To establish a robust system to monitor inventory levels and facilitate timely reordering of products. 

• To cultivate strong relationships with dependable suppliers to ensure prompt and cost-effective deliveries.

• To maintain a clean and organized store, restock merchandise as needed, and respond to customer inquiries in a professional and courteous manner.

 

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